Contact

Support Line is open for 9 am – 5 pm ET, Monday through Friday
877.867.2293

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General FAQs

When is someone available to speak to me in person?
Our office hours are 9:00 am to 5:00 pm EST.
How do you ship products?
The product from your paid order is shipped to any Canadian destination by Canpar courier. Shipment is made on Tuesday and Thursday of each week, for next day delivery in Ontario. Other provinces may take one or two days longer. Product being shipped to United States or any other country is sent by Canada Post. U.S. deliveries normally take 5 business days, while shipping time is longer for other countries.
Is expedited shipping possible?
You can contact our office form 9:00 AM to 5:00 PM EST to find out if there are any expedited shipping options for your area.
How can I join the Newsletter Mailing List?
Simply log onto our website www.thewideawakening.com and submit your name and e-mail address in the section provided at the top right on the home page. You will receive an e-mail to opt into the program. When you reply to authorize, you will begin receiving The Wide Awakening Weekly Newsletter.
I haven't received my Newsletter in a while, what now?
Please submit your questions using the form with your full name, email address, and the date that your last Newsletter was received.
Billing FAQs

When I register for a course online, with a payment plan, how do I make my subsequent payments?
Your subsequent payments will automatically be processed with the credit card information you provided, on the same date the next month and each month there after until the payment plan is complete.
How will I know when the payment plan is complete?
Payment will no longer be processed. A paid invoice is sent to your e-mail address, each time a payment is processed.
How is product shipped?
The supplement product from your paid order is shipped to any Canadian destination by Canpar courier. Shipment is made on Tuesday and Thursday of each week, for next day delivery in Ontario. Other provinces may take one or two days longer. Product being shipped to United States or any other country is sent by Canada Post. U.S. deliveries normally take 5 business days, while shipping time is longer for other countries.
Refund Policy
Your refund request will be reviewed. Please Note ** The deposit amount (first monthly installment) of any program, trip or event is non-refundable and non-transferable. (See TWA’s Refunds and Cancellations and Late Payment Fees Policy on our website.) Any approved refunds are processed using the original purchase transaction. It may take a few days to show up in your credit card or PayPal account. An e-mail is sent to you confirming when your refund has been processed.
How to pay?
Purchases can be made on our website www.thewideawakening.com using Visa, MasterCard or PayPal.
Change payment method?
Please call our office during business hours, 9:00 AM to 5:00 PM ET or leave a voice mail message to advise of payment method change. If advising by e-mail, please send three e-mails with your new credit card information
- The first eight digits on your card
- The second eight digits on your card
- The third with the card's expiry date
How to use coupon code?
Please enter the coupon code exactly as advised (it is case sensitive) where you see promo code on the website. Please ensure the applicable cost deduction appears, before continuing to process your online order.
Technical FAQs

How do I submit questions prior to a Teleclass?
Please submit your questions at least 24 hours prior to the live call. Get Out of Your Own Way, Personal Mastery, Awakening Coach and Flight School participants. Please submit your questions using the form. Quantum Wake-Up Call, Telesummit, Activation participants, please submit your concern using the form.
How do I submit questions during a Webcast?
During a live webcast you can submit your questions in the chat box.
What if I can't make a live teleclass?
All of our teleclasses are recorded and the replay is available to listen and for some of the courses available to download.
Where do I get a replay of a teleclass/webcast?
The teleclass replay is available at the same link as the live call for a minimum of 30 days. The webcast replay will be available within 10 days of the live call. You will be notified via email when it is available and the link to access it.
How can I download a replay?
How to download a teleclass:
1. Click on the link 'Download and listen HERE' to open the download page.
2. "Right Click" the word "Download" and select "Save As" / "Save as Link" / "Save Target As" to a folder in your documents. Once you have transferred the MP3 file into your documents, you can then transfer these recordings onto your mp3 / Ipod player or burn it onto a CD.
3. If you have Quick Time player, you can copy the link provided by the player and paste that URL into another browser. This will then provide you the option to save the link.
How do I download a webcast?
1. "Right Click" the word "Download" and select "Save As" / "Save as Link" / "Save Target As" to a folder in your documents. Once you have transferred the MP3 file into your documents, you can then transfer these recordings onto your mp3 / iPod player or burn it onto a CD.
2. If you have Quick Time player, you can copy the link provided by the player and paste that URL into another browser. This will then provide you the option to save the link.
If I am unable to access the link sent to me for a call, what do I do?
Please submit your concern using the form for any technical problems.
If I purchase a Quantum Wake-Up Call subscription, how do I know when the calls are?
A schedule of call dates will be e-mailed to you and a link for each call will also be e-mailed to you a week prior to the call.
If I can’t listen to a live call, how do I listen to the recording?
You can access the recording by clicking the same link that's used for the live call.
Courses FAQs

How many people will be in the program?
The amount of people in each program varies, but in general there are between 30-40 participants in the Personal Mastery program and 20-30 participants in each Awakening Coach course. There is plenty of time during the program for everyone to participate, ask questions on the teleseminars as well as on the private Facebook group.
Are there options to participate in person or is it all online or on the phone?
In order to facilitate the Awakening globally, most of these programs are done via teleseminar. You can participate via your computer or call in by phone. There are opportunities to participate in person for the launch and completion calls if you live in the area where Jennifer happens to be conducting that call. We will let you know details when these opportunities are available.
What if I’m unable to participate in a live call?
You may not be able to make all of the dates......no worries!!!! The power of each of the classes is that they will have many activations in them.....which means you will want to listen to the recordings over and over. Even if you are not present for the class, you will listen many times........and you can email us questions on the topics before hand.
Are the calls prerecorded or are we able to ask questions and participate in real time?
All of the Personal Mastery teleseminars are live. There will be plenty of opportunities for you to participate and ask questions during the calls. For the Awakening Coach program, there will be a few bonus teleseminars that are prerecorded. Even for the prerecorded calls, you’ll be able ask questions after the fact on our Facebook group page.
How do I join a Facebook Group?
You will receive a link to your Facebook Group. Once you click on the link you will be given the option to request to join the group. After your request has been submitted you will receive a response within 24 hours.
I’m concerned about putting myself on Facebook because of privacy issues. Is participating in the private Facebook group mandatory?
Many people are concerned about privacy issues on Facebook, but in fact there are systems in place that allow you to be invisible to everyone except those who you want to connect with. Being part of our PRIVATE Facebook group is an integral part of the Personal Mastery program and is mandatory for the Awakening Coach and Flight School programs. For more information about privacy settings CLICK HERE.
MARKETING or PRESS REQUEST FAQs

If you have a question or request please use the contact form below or give us a call.
PERSONAL COACHING and BOOKING FAQs

How do I book a personal appointment with Jennifer?
Please contact us using the form below to book an appointment with Jennifer. Jennifer is available for Personal Awakening Coaching, Business Fluidity Consulting and speaking engagements.
What are Jennifer’s fees to book an appointment?
- A single one hour appointment is $500.00 USD
- A package of three appointments is $1,333.00 USD, save $167.00
- A package of five appointments is $2,222.00 USD, save $278.00
How do I pay for my appointment with Jennifer?
You can pay by Visa, MasterCard or PayPal.
Can I book an appointment with Jennifer, in person?
If you are available to meet with Jennifer at her retreat or wherever she may be in the world, you can book a personal appointment. If you are not local, you can contact Jennifer by telephone or Skype.
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Contact

General FAQs

When is someone available to speak to me in person?

How do you ship products?

Is expedited shipping possible?

How can I join the Newsletter Mailing List?

I haven't received my Newsletter in a while, what now?

Billing FAQs

When I register for a course online, with a payment plan, how do I make my subsequent payments?

How will I know when the payment plan is complete?

How is product shipped?

Refund Policy

How to pay?

Change payment method?

How to use coupon code?

Technical FAQs

How do I submit questions prior to a Teleclass?

How do I submit questions during a Webcast?

What if I can't make a live teleclass?

Where do I get a replay of a teleclass/webcast?

How can I download a replay?

How do I download a webcast?

If I am unable to access the link sent to me for a call, what do I do?

If I purchase a Quantum Wake-Up Call subscription, how do I know when the calls are?

If I can’t listen to a live call, how do I listen to the recording?

Courses FAQs

How many people will be in the program?

Are there options to participate in person or is it all online or on the phone?

What if I’m unable to participate in a live call?

Are the calls prerecorded or are we able to ask questions and participate in real time?

How do I join a Facebook Group?

I’m concerned about putting myself on Facebook because of privacy issues. Is participating in the private Facebook group mandatory?

MARKETING or PRESS REQUEST FAQs

PERSONAL COACHING and BOOKING FAQs

How do I book a personal appointment with Jennifer?

What are Jennifer’s fees to book an appointment?

How do I pay for my appointment with Jennifer?

Can I book an appointment with Jennifer, in person?

Self responsibility

A Future of Flow and Thriving and How We Ensure the Shift

Communication for Compassion and Flow

How to Flow and Thrive Through Huge Shifts

Life is an adventure!